Patient Services

Hospice Services

Services may include: Medical Social Services Nursing Services Counseling Services Home Health Aide Services Spiritual Support Volunteer Support Services Bereavement Support Services

The Hospice Team will assist the patient in arranging for medications, equipment, medical supplies, acute inpatient hospitalizations, respite care, continuous care, dietary counseling, homemaker services, and other services as needed for the care and comfort of the patient and support of the family. Hospice Care of Louisiana can also provide assistance in seeking aid from other community resources.

 

Coverage of Hospice Services

Medicare Medicaid Commercial Insurance Self pay

Memorial donations and contributions to the local hospice foundations assist Hospice Care of Louisiana to provide service to individuals with no source of reimbursement.

 

Service Commitment

SERVICE

Patient care and quality service are our highest priorities. Hospice Care of Louisiana will always be the leader in quality hospice care in each community we serve.

URGENCY

We will initiate contact with patients/families within 2 hours of receiving a referral.

Patients referred to us with required documentation, will be admitted on that same day or within 24 hours when family and/or guardians are available.

CARING

We will provide compassionate, timely, and effective pain and symptom management

to patients and offer support to their families, 24 hours a day.

RESPONSIBILITY

We recognize the special relationship between attending physicians and their patients and we offer to provide those physicians regular patient status reports on any schedule they request.

COMMUNICATION

Telephone calls to our staff will always be answered promptly and politely.

Trained staff will respond to urgent calls made to our after-hours call service within 15 minutes, 24 hours per day.

RESPONSE

We will address patient, family, or physician questions, issues or concerns within 24 hours

of the appropriate staff being notified about the issue.

COMPASSION

We will care for our patients and their families with the same compassion, dignity and respect we give our own families.

FEEDBACK

We regularly survey our patients, families, facilities and physicians to ensure we are meeting our service commitment to the people, professionals and communities we serve.

OUR COMMITMENT TO YOU:

If you feel we have not met our service commitment, please contact

Compliance Officer at 1-800-814-5711 x101.

 

Availability of Services

A hospice nurse may be reached 24 hours a day, 7 days a week.